Frequently Asked Questions

Yes. Please schedule a free, no-obligation project consultation.

Cost is directly dependent on the scope (size and complexity) of your project and the resources required to complete it. However, we can provide a price quotation in advance. 

The project's timeline depends on its scope, including size and complexity, as well as the resources necessary for completion. Reach out to discuss your specific requirements.

Office hours are M-F | 9 am - 5 pm (EST). However, contact and support inquiries can be submitted anytime 24/7. Legitimate inquiries will receive a response within 24 hours, excluding weekends and holidays.

We are located in New York, USA (Eastern Standard Time).

Absolutely! However, due to the ever-increasing influx of spam calls (robocallers), we no longer post our office number publicly. Please use the contact form for initial contact, and we'll go from there. Once we have a working relationship, you will be assigned a direct point of contact (POC) for project communication.

We occasionally provide special pricing depending on the project's details. Reach out for a complimentary assessment at your convenience.

Certainly! Feel free to email us anytime. To avoid spam, our email address is subtly listed here in the FAQ section.

help [at] xekulabs [dot] com

We accept all major credit cards, company checks, and bank wire transfers.

Absolutely! We can provide flexible payment options tailored to various situations. Please don’t hesitate to contact us at any time to schedule a free, no-obligation consultation for your project.

New clients are required to pay a 50% retainer before project work begins, with the final balance due upon completion, unless a payment plan has been established. Existing clients may qualify for NET terms, depending on the situation. Contact your account manager for more information or to discuss payment arrangements for unique circumstances.